Conclusion

Due to the specific information needs of individual client groups, information-seeking behaviour must be considered both when designing digital reference services, and when conducting reference interviews. For teens, this means keeping things simple but interesting, informative but still easy-to-read. What is most important to note is that teenagers are not equipped with the tools they will need to successfully navigate the digital world, and it is the responsibility of teachers and librarians to take advantage of the teachable moments in life.