Case Study: You Can’t Please Everyone All The Time
Mending Relationships Between Librarians and Library Technicians
Organizational Context
The Beginning
The Solution
The Dilemma
Questions For Discussion
Key Learning Points


Fragola, Marian G. "Intergroup Dynamics: Librarians and Paraprofessionals in the Workplace." Library Leadership & Management 23.1 (2009): 17-25. Web 17 Oct. 2009.

Hazell, Deborah. "The Care and Feeding of Your Library Technician." Access 12.1 (2005): 26-7. Canadian Reference Centre. Web 17 Oct. 2009.

Hildebrandt, Karen. Personal Interview. 5 Oct. 2009.

Pagel, Scott B. “Changing Libraries and Changing Relationships: Challenges for the Library Director.” How To Manage A Law School Library. Ed. Michaela Falls. USA: Thomson/Aspatore, 2008. 63-68. Print.

Woodsworth, Anne. "The Plight of Library Assistants." Library Journal 123.13 (1998): 60. Professional Development Collection. Web 17 Oct. 2009.

Case study written by Lisa Shamchuk for LIS 504 (Leadership and Management Principles for Library and Information Services). Wordle created and website coded for LIS 600 (Capping Exercise), as part of the Master of Library and Information Studies program at the University of Alberta. Modified February 27, 2010.