Case Study: You Can’t Please Everyone All The Time
Mending Relationships Between Librarians and Library Technicians
Organizational Context
The Beginning
The Solution
The Dilemma
Questions For Discussion
Key Learning Points


I sat alone at the head of the conference room table. As the new Library Director at the Central Alberta College Library, I was about to chair my first senior staff meeting. After accepting the director position two months ago, I was confident I had begun my new position in a proactive manner. I immediately identified a problem among the staff, noticing the disrespect and animosity between the librarians and library technicians right away. Their attitudes towards each other certainly did not make the library an overly pleasant place to work. During my first two months, I consulted and discussed the issue with all staff members, and researched similar issues in the library literature. I came up with a solution to the issue, and reconciled the budget to reflect my proposal. I was about to present my proposed changes to my two librarians, as well as the most senior library technician. I was nervous though, and very unsure about how my staff members would react to what I was about to say.

Case study written by Lisa Shamchuk for LIS 504 (Leadership and Management Principles for Library and Information Services). Wordle created and website coded for LIS 600 (Capping Exercise), as part of the Master of Library and Information Studies program at the University of Alberta. Modified February 27, 2010.