Case Study: You Can’t Please Everyone All The Time
Mending Relationships Between Librarians and Library Technicians
Organizational Context
The Beginning
The Solution
The Dilemma
Questions For Discussion
Key Learning Points

Organizational Context

The Central Alberta College is a small liberal arts college with a student body of about 1500 students. The college’s main focus is university transfer programs and general Bachelor of Arts degree programs, but it also offers an after degree in Education. The Central Alberta College Library is a bustling centre of student activity, and includes a dedicated computer lab and numerous study rooms and spaces. The Library employs three librarians (including the Director), five library technicians and numerous student pages. The Director assumes overall management of the library, and reports to the Vice President Academic & Provost, who is generally supportive of all library endeavours, as long as the library does not overspend its budget.


New Library Director, also a Librarian

Public Services Librarian

Technical Services Librarian

Circulation Manager, also a Library Technician

Case study written by Lisa Shamchuk for LIS 504 (Leadership and Management Principles for Library and Information Services). Wordle created and website coded for LIS 600 (Capping Exercise), as part of the Master of Library and Information Studies program at the University of Alberta. Modified February 27, 2010.