A Proposal to Study Public Library Borrowers' Experiences With
& Attitudes Toward Self-Checkout Systems

Student Showcase | SLIS | University of Alberta

Research Questions

  • How do borrowers perceive the apparent move toward self-service circulation in libraries?

  • What are patrons' experiences using the self-checkout terminals?

  • What are patrons' experiences using the traditional circulation desk for checking out materials?

  • How does using the self-checkout terminals compare to checking out materials from the circulation desk?

  • Would available instruction encourage the use of the self-checkout terminals?

  • How do borrowers see self-checkout within the larger context of self-service in society in general?

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